Annex 2 — “Money-back” commercial guarantee

Version 1 — published 28 August 2026, effective 28 September 2026. An annex to the Terms of Service and Sale, of which it forms an integral part. Terms defined in the Terms have the same meaning here.

The duration binding on you is the one displayed on your purchase screen when you confirm. It is three (3) days at the date of publication of these rules. These rules are those in force on the day of your purchase.

These rules are drafted in French. The French version prevails; this English text is provided for information.

1. Guarantor and purpose

1.1 Guarantor. Missyl, SAS with share capital of €100, 35 avenue Jean Jaurès, 69780 Mions, France, SIREN 100 638 865 — contact@missyl.fr.

1.2 Purpose. Missyl refunds the full price paid for Lifetime Access, at your simple request, without your having to justify a reason, for the duration of the guarantee.

1.3 Geographical scope. The guarantee applies everywhere the App is distributed, regardless of your country of residence.

1.4 Price. The guarantee is free of charge. It is included in the price of Lifetime Access.

2. What is covered

2.1 The guarantee applies to a purchase of Lifetime Access made at full price, through Google Play, where it was advertised on your purchase screen at the time of confirmation.

2.2 If the guarantee was not advertised on your purchase screen, it is not available to you. The purchase screen governs, and any doubt is resolved in your favour: if you believe the guarantee was advertised to you, write to us at contact@missyl.fr — we do not require you to prove it.

3. Duration

3.1 The guarantee may be exercised for three (3) days — that is, seventy-two (72) hours — from the timestamp of your order at Google Play.

3.2 That starting point is Google’s order timestamp, as Google reports it to us. It is neither the App’s installation date, nor its first use, nor the date your purchase is recorded on our servers, which follows your order by a few moments. The countdown shown in the App is an indicator computed from that second date, so it may run very slightly longer than the period actually enforced. If a request made within the period the App displayed to you were refused as out of time, write to us at contact@missyl.fr: we process the refund.

3.3 After that period the commercial guarantee can no longer be exercised. Your statutory guarantees remain fully intact (section 7).

4. Once per person

4.1 The guarantee is a single-use right, exercisable once per person, for life.

4.2 It applies only to your very first paid purchase on Shortstop. If you have already paid for a subscription or a purchase in the past — even an expired one, even one cancelled long ago — the guarantee is not available to you, and a later repurchase does not open a new right either. A previous free trial does not disqualify you.

Check before buying. If you have been a customer before, write to us at contact@missyl.fr before making any purchase: we will confirm whether the guarantee is available to you. We undertake to refund any full-price Lifetime Access purchase made by a buyer to whom the guarantee was advertised on screen and then refused on this ground.

4.3 This limit exists for a simple reason, which we prefer to state: without it, the sequence “buy, use for three days, get refunded, buy again” would amount to unlimited free access, funded by other users.

4.4 How uniqueness is checked. To enforce this limit we match your purchase against your device’s advertising identifier. This check is automated.

4.5 A refusal is never final. That check can be wrong: two people sharing a device, or someone who bought a second-hand phone, may be wrongly refused a guarantee they never used. If a refusal seems unjustified to you, write to us at contact@missyl.fr: your request is reviewed by a person, you can put your point of view, and we reply with reasons. No refusal is made on the sole basis of automated processing without this route being open to you.

5. Effect of the refund — read before requesting it

5.1 Exercising the guarantee results in:

• a full refund of the price paid, through Google Play, to your original payment method;
• the immediate end of your Lifetime Access. Premium features are disabled as soon as the refund is executed.

5.2 This consequence is restated in the App before you confirm.

5.3 How quickly the refund appears on your account then depends on Google and on your bank.

6. How to exercise it

6.1 From the App: Settings → Guarantee → “Refund me”.

6.2 Before confirmation you are asked to indicate, from a list, what did not work for you, and you may then be offered a cheaper alternative Plan.

Declining the alternative offer has no effect on your refund: you decline and you are refunded. The flow does, however, ask you to select a reason in order to continue; no reason is treated more favourably than another, and that answer is used only to improve the product. If you would rather not answer, write to us at contact@missyl.fr within the period in section 3: we will refund you without your having to give any reason.

6.3 If the process fails for a technical reason, write to us at contact@missyl.fr before the deadline expires: the date of your message governs.

6.4 There is no form to fill in, no evidence to produce and no proof to supply: we never ask you to demonstrate anything, or to justify your choice.

7. Interaction with your statutory guarantees

This commercial guarantee is in addition to your statutory guarantees and does not replace them.

Independently of this guarantee, and in particular after it expires, you continue to benefit from:

• the statutory guarantee of conformity for digital content and services (articles L. 224-25-12 et seq. of the French Consumer Code), set out in section 12 of the Terms;
• the statutory guarantee against latent defects (articles 1641 et seq. of the French Civil Code), to the extent applicable.

Those guarantees are free and invoking them does not depend on any of the limits in these rules — neither the three-day period nor the single-use limit. To invoke them: contact@missyl.fr.

8. What is excluded

The guarantee does not apply to:

8.1 the weekly, monthly and annual subscriptions. These are preceded by a free trial where offered, and are cancellable at any time at no cost (section 6 of the Terms);

8.2 Lifetime Access acquired at the discounted price of the lifetime upgrade offer (Annex 3). That offer already includes a refund of a subscription instalment: combining the two would return every sum paid while access had been enjoyed;

8.3 a purchase already refunded on any basis (section 6.1 of Annex 1), or subject to an ongoing bank dispute;

8.4 a purchase Google Play has not yet definitively recorded, or one where we cannot verify that you are the holder.

9. Holder verification

The refund is executed only if we can establish, with Google, that the order in question matches the purchase held by your device. This verification protects buyers: without it, anyone knowing your order number — which appears on every Google Play receipt — could cause your purchase to be refunded and make you lose the access you paid for.

If that verification fails, the request is refused. The App then shows a failure message inviting you to retry; if the refusal persists, write to us at contact@missyl.fr before the period in section 3 expires — the date of your message governs, and your request is reviewed by a person under section 4.5. A refusal on that ground does not consume your right to the guarantee.

10. Availability, changes and discontinuation

10.1 The guarantee is offered with no committed duration. We may stop offering it at any time.

10.2 A promise made is a promise kept. Ceasing to offer the guarantee means ceasing to advertise it to new buyers. Anyone who bought while the guarantee was advertised keeps the benefit of it until their deadline expires. If the one-tap flow is no longer available in the App, write to us at contact@missyl.fr within the period in section 3: the refund is executed, the date of your message governing.

10.3 No budget cap, spending threshold or economic consideration may be raised against a refund request falling within these rules.

10.4 Section 14.6 of the Terms applies if the Service is discontinued.

11. Complaints

Report any difficulty to contact@missyl.fr, with the Google Play order reference if possible. The remedies in section 20 of the Terms (consumer mediation) are available.